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Terms of Service

Please read these terms and conditions carefully before using our services or website.

Last Updated: February 2026  |  Hailix Pty Ltd (ABN 96 694 877 435 | ACN 694 877 435)

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "Client") and Hailix Pty Ltd (ABN 96 694 877 435, ACN 694 877 435) ("we", "us", "our", or "Hailix"), an Australian Private Company registered in South Australia.

By accessing our website at hailixpty.site, engaging our consulting services, or otherwise interacting with Hailix, you agree to be bound by these Terms.

2. About Our Services

Hailix Pty Ltd provides pet consulting services, including but not limited to:

  • Pet Nutrition Consulting
  • Animal Behaviour Training
  • Pet Wellness Programs
  • Pet Business Advisory

Our services are provided on a consulting basis and are subject to individual engagement agreements.

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age, or have the consent of a parent or legal guardian.
  • Have the legal capacity to enter into binding agreements.
  • Provide accurate, current, and complete information as requested.
  • Not use our services for any unlawful purpose.

4. Engagement and Service Agreements

Formal consulting engagements with Hailix Pty Ltd will be governed by a separate Service Agreement or Statement of Work, which will outline the scope of services, fees, payment terms, duration, responsibilities, and confidentiality provisions.

5. Fees and Payment

Fees for our services will be outlined in the relevant Service Agreement. Unless otherwise specified:

  • All fees are quoted in Australian Dollars (AUD).
  • Payment is due within 14 days of the invoice date unless otherwise agreed.
  • Late payments may incur interest at a rate of 2% per month on the outstanding balance.
  • Hailix Pty Ltd is not currently registered for GST. Should this change, GST will be applied as required by law.
  • We reserve the right to suspend services if invoices remain unpaid beyond 30 days.

6. Intellectual Property

All content on the hailixpty.site website, including text, graphics, logos, icons, images, and software, is the property of Hailix Pty Ltd or its content suppliers and is protected by Australian and international intellectual property laws.

7. Disclaimer - Not Veterinary Advice

Our pet consulting services are advisory in nature. We do not provide veterinary medical diagnosis, treatment, or prescriptions. Always consult a licensed veterinarian for medical concerns about your pet. Our nutrition, behaviour, and wellness recommendations are intended to complement, not replace, professional veterinary care.

8. Limitation of Liability

To the maximum extent permitted by Australian law:

  • Hailix Pty Ltd provides consulting services in an advisory capacity only. We do not guarantee specific outcomes or results.
  • Our total liability to you for any claim shall not exceed the total fees paid by you for the specific engagement giving rise to the claim.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
  • Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our engagement. Confidentiality obligations survive the termination of any engagement for five (5) years.

10. Termination

Either party may terminate a consulting engagement by providing written notice as specified in the relevant Service Agreement. Upon termination, all fees for services rendered become immediately payable.

11. Privacy

Your use of our services and website is also governed by our Privacy Policy.

12. Dispute Resolution

In the event of a dispute:

  1. Negotiation: The parties shall first attempt to resolve the dispute through good faith negotiation within 14 days.
  2. Mediation: If unsuccessful, the parties agree to submit the dispute to mediation in Adelaide, South Australia.
  3. Litigation: If mediation is unsuccessful, either party may pursue legal remedies in the courts of South Australia.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of South Australia, Australia.

14. Changes to These Terms

Hailix Pty Ltd reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Company: Hailix Pty Ltd
  • ABN: 96 694 877 435
  • ACN: 694 877 435
  • Entity Type: Australian Private Company
  • Email: legal@hailixpty.site
  • Website: hailixpty.site
  • Location: SA 5000 (Adelaide, South Australia)